Principles of Total Quality Management (Review)

Please sign up for the course before starting the lesson.

Total quality management is an organization-wide philosophy to satisfy customers. It is continuously improving the quality of its product and services as well as the quality of processes.  The main focus is to meet and exceed customers’ desired expectations.  Some of the principles of total quality management are:  TQM starts from Top Management, Customer Satisfaction, […]

Back to: Total Quality Management > Module-2 Principles of TQM