Kaoru Ishikawa is considered by many researchers to be the founder and
first promoter of the ‘Fishbone’ diagram (or Cause-and-Effect Diagram) for
root cause analysis and the concept of Quality Control (QC) circles.
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A Cause-and Effect Diagram is a tool that shows systematic relationship between a result or a symptom or an effect and its possible causes.
it is an efficient tool that equips the organization’s management to explore for the possible causes of a problem.
This diagram can provide the problem-solving efforts by “gathering and organizing the possible causes, reaching a common understanding of the problem, exposing gaps in existing knowledge, ranking the most probable causes, and studying each cause” (Omachonu and Ross, 2004).
Easy as name! now go for the next chapter Scatter Diagram
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